Company Disclaimer
Compatibility
Warranty
Order Cancellation/Modification
Return policies
RMA Number
Shipping COst
Lost or Damaged Packages
RMA Replacement:
Returns and Restocking Fees
Electronic Waste Recycling Act
Privacy
Legal Disclaimer
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Company Disclaimer: |
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In the event a product is listed at an
incorrect price or with incorrect information due to typographical error or error in
pricing or product information received from our suppliers, NTS shall have the right to
refuse or cancel any orders placed for product listed at the incorrect price. NTS shall
have the right to refuse or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has already been charged for
the purchase and your order is canceled, NTS shall immediately issue a credit to your
credit card account in the amount of the charge.
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All the images of the products shown on the
website are for display purpose only. |
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NTS will not be held responsible for
manufacturer price changes, which may occur at any time without notice |
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Your receipt of an electronic or other form of order confirmation does not
signify our acceptance of your order, nor does it constitute confirmation of our offer to
sell. |
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NTS reserves the right at any time after receipt of your order to accept or decline
your order for any reason. NTS reserves the right at any time after receipt of your order,
without prior notice to you, to supply less than the quantity you ordered of any item. All
orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of
payment, as established by our credit and fraud avoidance department. We may require
additional verifications or information before accepting any order. |
We generally do not ship to PO Boxes (Please contact our sales for more
shipping information.)We do not ship to third party addresses unless that address is known and can
be verified by the credit card issuing bank.
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Compatibility: |
We are not responsible for any incompatibility issues. We will help try to
help our best knowledge. NTS cannot guarantee every product's compatibility and will not
be held liable for any incorrect information given. It is customers' responsibility to do
further checking before shopping. If you still need further checking please do verify
manufactures website.
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Warranty: |
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If any products are determined to be defective, they will be exchanged or
repaired at NTS’s discretion within 30 days from the original invoice date on which
the productwas shipped. Once the 30 days has passed, the manufacturer's warranty would be
put into effect. |
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All products are under manufacturer warranty unless otherwise stated herein. |
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All warrantees are voided if returned product is found to be abused,
scratched, mishandled, mislabeled, and modified in any way. |
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This warranty is limited to the original purchaser and is not transferable
to anyone else. |
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Any wrong, missing, or damaged item should be reported to RMA department
within 24 hours via E-mail, call or fax. |
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Only repair is available after 30 days of receipt. No replacement. |
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Product(s) discontinued by manufacturer(s) shall be upgrade to a similar
product or Credit will be given at the current market value or the purchase price which
ever is lower. |
Due to manufacturer's policies, NTS cannot accept returns or give refunds on
all Software, Retail Boxed Processors, Monitors, Hard Drives, Printers, Scanners, Retail
CPUs,
Retail Video cards, Retail Sound Cards, Retail Tape Backups, Retail
Rewritable, Retail recordable,Notebooks, Blank Media Cartridges, Printer Cartridges, Cisco, IBM, Sony, Intel, NEC, and
Hewlett Packard products. Defective merchandise must be returned to the manufacturer
directly.
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Order Cancellation/Modification: |
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NTS will only accept all change/cancel requests by phone, and will ignore
any email request due to security reasons. |
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Any attempt to cancel an order must be made within 24 hours after the order
is placed. Cancellations attempted after this time may result in the customer having to
pay the shipping and handling charges on the package and the cost of shipping the package
back. |
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Return policies
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RMA Number: |
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Customers must request an RMA number prior to returning any merchandise by
faxing a completed RMA Request Form to (510) 353 - 4076 |
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Please fill out following information in RMA form Customer Code, Customer
name, Invoice number, serial number and the nature of the problem. |
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RMA number is deemed effective for only 10 days including the day of issue. |
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The RMA number must be visible on all returns. Do not write on the original
product box! |
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NO returns of any type will be accepted without a RMA number. |
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All returns must be sent pre-paid. No C.O.D.s will be accepted. |
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Special ordered items are not refundable. |
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Shipping and handling, Services charges are non-refundable. |
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The customer is responsible for all shipping charges and risk of loss on all
return shipments. |
Customer is responsible for proper packaging of RMA returns. All warranties
will be void on items that are insufficiently or inaccurately packaged.
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Shipping Costs: |
Customer is responsible for all the shipping charges associated with
returning the defective merchandize for exchange or store credit.
NTS will pay for the replacement products ship back to customers via ground service only. |
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All RMA related products ship via Ground Service only. |
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Any item(s) returned for credit or exchange that is determined to be
physically damaged will be returned to the customer promptly freight collect. |
Customers are responsible for paying any freight charges incurred by refused
shipment and unclaimed goods. NTS will make every effort to deliver on time. However, we
shall not be held liable for delay or lost shipment.Customers will be charged a fee of $10.00 for each package if the delivery
address needs to be changed once the package has left the premises for delivery to the
original address. The customer's Credit Card will be charged automatically should such a
notice is received by the Carrier.
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Lost or Damaged Packages: |
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Damage claims to the products in the package during transport should issue
to the shipping carrier at the time of delivery. Lost packages should also be addressed to
the shipping carrier, as you would have to prove the package never arrived. In the case
that items are missing from your purchase, it needs to be reported to NTS within
24 hours as well as shipping carrier. |
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If products upon received are found to have physical damage, report
immediately to the customer service department ASAP and do not attempt to use the product
at all. |
Lost packages should also be addressed to the shipping carrier, as you would
have to prove the package never arrived. In the case that items are missing from your
purchase,it needs to be reported to NTS within 24 hours as well as shipping carrier.
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RMA Replacement: |
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NTS will pay for the replacement products ship back to customers via ground
service only. |
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However, if the product sent back from customer is functioning under normal
conditions with no defects found, the customer will be charged for the shipping fee, if
customers wish to keep the item. If customer does not wish to have the non-defective
returned product shipped back to them, the 25% restocking fee would be charged. |
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We reserve the right to keep any defective merchandise between 1 to 30 days
for repair or exchange. |
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All special advance replacement will have an additional 10% non-refundable
surcharge added. Advance replacement will be considered a sale, if we do not receive the
defective goods within 7 days of the issuing of the Advance Replacement RMA #.
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The applicable state tax will be added to the purchase where
necessary.
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Returns and Restocking Fees: |
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All returns for credit are subject to a 15%
restocking fee and must be completed within 7 days of the invoice date. Additional charge
may be applied on the base of price change. The 15% restocking fee will be charged based
on the current price when the RMA form was completed (Refund = 0.85 X Current Price). |
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Items received by us after 7 days of receipt
will be exchanged and returned to the customer. |
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All products returned must be returned within
10 days of the invoice date, 100% complete, in re-saleable condition, and must include all
the original packing material, manuals, blank warranty cards static
bags, software, and accessories etc provided by the manufacturer. |
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All service charges such as system assembly,
testing, labor, and extended warranties are final and non-returnable. |
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No returns on any type of CPUs or memory
modules, no exceptions. |
Due to manufacturer's policies, NTS cannot
accept returns or give refunds on all Software, Retail Boxed Processors, Notebooks, Blank
Media Cartridges, Hard drive,Printer Cartridges, Cisco, IBM, Sony, Intel, NEC, and
Hewlett Packard products. Defective merchandise must be returned to the manufacturer
directly.
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Electronic Waste Recycling Act: |
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The Electronic Waste Recycling Act ("Act")
became law in California on January 1, 2005. The primary objective of this law is to
initiate a recycling program for computer products containing chemicals deemed hazardous
to the environment. To fund this program, California requires retailers and e-tailers to
collect, on the state's behalf, a fee for each product covered by this law. The consumer
pays the fee at the time of purchase of the covered product. This fee will be remitted
directly to the state by us and only applies to orders shipped within California. |
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The types of products that we are required to
collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel
screens, and other similar video display devices. The actual amount of the recycling fee
will vary, based on the screen size of the product when measured diagonally, as follows: |
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Greater
than 4" and less than 15" -- $8.00 |
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than or equal to 15" and less than 35" -- $16.00 |
Greater
than or equal to 35" -- $25.00
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Privacy: |
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NTS respects your privacy. We will not under
any circumstances sell or release your information to anyone except as outlined in our
privacy policy. All of the
information obtained from our web site will be used for
processing purposes only. The only e-mails you will receive from NTS are updates to any
recent orders and/or returns or any new products promotions information only. |
However, if you would like to remove your
company name from our list, please email customerservice@ntsca.com
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Legal Disclaimer: |
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NTS hereby expressly disclaims all
warranties either expressed or implied warranty of merchantability or fitness for a
particular purpose. This disclaimer by NTS in no way affects the terms of the
manufacturer's warranty if any. Title to goods herein being purchased is retained by the
seller until goods are paid for by the purchaser and at that time title passes to
purchaser. If goods herein being purchased are being purchased for purposes of export,
purchaser must obtain from the Federal Government certain export documentation before
shipping to a foreign country. In addition, manufacturers' warranties for exported goods
may vary or even be null and void. If you have questions, please inquire. Any and all
liability is only for the products purchased. |
You agree that any legal action brought
against NTS, shall be governed by the laws of the State of California without regard to
its conflict of law principles.You agree that the sole jurisdiction and venue for any
litigation arising from your use of or orders made on the NTS shall be an appropriate
federal or state court located in Alameda County California.
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We thank you for your cooperation. |
